Give customers consistent support while every conversation stays visible, owned and compliant.

GB Tick gives support teams a shared inbox with assignment, service windows, customer context, opt-out governance and full response analytics.

Why support teams choose GB Tick

✕Messages are spread across personal phones

✕Customers repeat their context every time

✕Support teams miss replies and lose tickets

✕Outside-window messaging creates friction

✕No shared ownership across the team

✕No opt-out evidence or compliance trail

All customer messages in one place. No more messages getting lost across personal phones.

Route conversations to the right agent. Managers see ownership across the team.

Clear service window management. Approved template fallback when the window closes.

See customer name, tags, history and prior conversations before you reply.

Never miss a reply. Filter by unread, unassigned or awaiting response.

Recognize opt-outs, suppress future sends and retain evidence of compliance.